FAQs

How do I get my files to you?

You may either share a Dropbox/Google drive link for download, or send a copy in physically. We do recommend that you always keep a copy on your end.

How is my data stored?

Your files are written to professional-grade archival tape and stored offline.

How do I get my files from you?

Request retrieval and we securely deliver your data.

Who owns the data?

You do. Always.

Are there any other fees?

Shipping. If you find yourself needing to mail in your files for storage, we just ask you to pay for shipping to and from our studio.